Frequently Asked Questions
Everything you need to know about transforming your living space with Splashes.
What is the typical delivery timeframe for furniture and decor?
Most standard items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected white-glove service options.
Do you offer international shipping?
Currently, Splashes ships to all 50 U.S. states and Canada. We are working on expanding our logistics network to include international shipping in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our logistics portal to monitor your shipment in real-time.
Are your products covered by a warranty?
Yes, all Splashes furniture includes a 1-year limited warranty covering manufacturing defects. Specific premium collections may offer extended protection plans at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for your home upgrades.